Could your private medical file be sitting in some guy’s garage in Indio? A small cataloging and storage company claims it has the records of hundreds of thousands of Kaiser patients that KP hired it to process, but refuses to pay the bill to return or destroy.
Kaiser Permanente stuck in odd struggle with tiny Indio vendor – San Francisco Business TimesStephan Dean of Surefile Filing Systems
Giant Kaiser Permanente has found itself locked in a David-and-Goliath-scale struggle with a tiny Southern California record storage vendor over up to 1 million unencrypted Kaiser patient records the vendor claims remain on servers in his house and garage.
On the subject of missing files, November 2005 I was contacted by the L.A. Sheriff’s office, asking if I knew a person by a certain name, who lived in L.A. I said no, the Deputy asked, if you don’t know this person, why does he have your complete medical records in his possession, he was arrested and later confessed that he had a friend that worked at Kaiser Hospital Fontana,Ca. he would get patients records and make copies of the whole file, this person was entering my records onto a site on his computer, he later told the deputy that he sold this information, and split this money with his partner, who worked at Kaiser Hospital. Kaiser states that it is against the law to remove patients files from the hospital, but Kaiser allows their Senior members Rep (Ms Carol Canady) who’s office is in another town, she is allowed to remove these files when their is a pending suit against Kaiser, this is allowed to happen so Kaisers attorneys can remove records from patients files that shows mistakes made by their medical staff. my wifes files were missing from July 2006 to November 2007, Kaiser lets nothing stand in their way of making the Ol mighty buck. R.May
That is all very true, Richard. That’s why we always tell people to keep copies of their medical records as they go. Kaiser controls all of the evidence and alters at will. We can’t say that enough.
Oh my gosh, I cannot believe this, or actually, I can, since it is coming from Kaiser.
How could I ever forget what they put us through trying to get a hold of a very important piece to the puzzle when they killed my baby girl, Lehna Jordann Brewer in 2006.
http://www.usatoday.com/news/health/2008-04-29-medical-records_N.htm
Even though they win most of their rigged arbitrations, they are losers all the way around.
I was sent a response from a Kaiser online pharmacist of a question and answer for another member. Secure communications and now I know a lot of personal information about this guy. Who has gotten my information I wonder…?
That’s very interesting, Herb. If you posted this anywhere else you would probably hear from Kaiser by Monday, but since they like to pretend they don’t pay attention to what is said on this website they may very well accidentally ignore you on purpose. Or they may contact you anyway and pretend they discovered the breach themselves, which of course would not be the truth. I suggest contacting the California Department of Managed Health Care as soon as possible. They might give Kaiser a little flick on the wrist and very politely ask them to please try not to do that again. You also might try to contact the guy the information belongs to, because he has a very valid HIPAA complaint. If he doesn’t know what to do about that, give him my email address and I’ll enlighten him.
Interestingly enough, I’m disputing an issue with KP Mid Atlantic, and their reply letter to me was addressed me, but the salutation line listed another person’s name! Who got the letter with my name?
Very disturbing indeed. Their attention to detail is crap!
I am in the process of getting lawyers to look at my sons records. It took me 8 months to get records from two hospitals and I had our Tuscarora Indian clinic sending fax’s to them and they either didnt respond or said they were sending them and didnt. I finally lucked out and there was a new medical records lady there who was there when Jesse came in to be treated-she sent them by snail mail. I found the evidence I needed to prove my son fought the vent and they drugged him. At the childrens hospital the doctor was doing responses and I told him Jesse fought the vent and was drugged and he said it didnt happen and so we didnt have prof untill now. The whole yeam should have seen that and if they didnt it was neglect and if they did-they dilerately ignored it.
This E is an up date on my E to this site on June 6 2012, about record keeping, after my wifes death in Sept 2007, I had asked for a complete set of my wifes records, from 1998 to the time of her death, it took a court order to receive these files, her files had been missing since June 2006, when I filed a complaint about the poor help she wasn’t getting, plus the waiting period she endured after making an appointment, when I finally received the complete files (so says Kaiser)what Kaiser didn’t know is that I had kept a complete file on my wifes medical care since joining Kaiser in 1998,the files I received after her death was short 18 pages, which showed the mistakes Kaisers Drs made on her care. I proved this to an appointed Judge who was supposed to referee this lawsuit, this judge said that the 18 pages had no bearing on this case, he dropped the suit in Kaisers favor, All I am trying to say, is for Kaiser Members who have been wronged by Kaiser, think twice before you hire an attorney, Kaiser sees to it that a judge of their choosing, is appointed to referee their lawsuits.
Kaiser has committed & violated so many laws & have continued to lie about anything & everything to the point they can’t keep track of what the first lie was about so they make up more lies.
In fact The Office of Civil Rights (OCR) along with the Department of Managed Health Care & all the other agencies out there that are suppose to protect us DO NOT! I have been “Blown Off”.
I think they are all in bed with each other just by my experience & everything that has happened & continues to happen to this day. With all the horror stories about Kaiser out on the web is totally mind boggling.
What people have to do is keep anything & everything that Kaiser has. This includes your medical records, emails basically anything or anyone you deal with at Kaiser.
What is even more pathetic is they think people are “Stupid” well we are not stupid & they get caught in there lies. This Health Care institute is the biggest fraudulent organization in the world. They are right along with Pay Pal EBAY & Synchrony Bank.
The reason they have managed to get where they are now is by deceiving not to mention lies told cover ups fraud have altered document’s in fact they have been doing this for so long they have started to get real sloppy & they deserve to choke to death for all the “Illegal” “Deceptive” “Fraudulent” “Cover-Ups” “Disposing of emails” tossing out evidence they know will incriminate them more the list goes on & on & on.
The only people that “Thrive” at Kaiser is Kaiser itself. When the “Karma” comes back to Kaiser which it will I hope that the people who have violated patients go straight to Prison get the key tossed out into a “Black Hole” in space.
I have posted actual documents from Kaiser on the various websites that deal with this type of fraud, lies & deception. I still have more to upload.
If you go to Pissed Consumer review #583279 or Rip-Off Report #1203675 you can see actual documents that have been uploaded.
Also the emails that I sent to Kaisers Membership Department for Hippa Violations on January 19, 2012 about what happened have just “PHOOF” disappeared. I’m pretty sure an expert in areas such as this who knows computers very well will find out where they are & when they were removed by Kaiser.
These documents are actual letters from Membership Services at Kaiser that I have sent since I signed up in January 2012 on the members site for Kaiser. I copy & paste everything & if I can’t copy & paste it I take my cell phone & take a picture.
I would be appalled if I worked for Kaiser & a member of Kaiser had posted the actual letters with answers to the complaints on websites that deal with this type of deception.
The OCR has blown me off The Department of Managed Health Care has blown me off basically every single state & federal agency has blown me off. “WTF” are we paying tax dollars to these useless state & federal agencies that are suppose to protect yet don’t they just blow you off.
I still have five more complaints I have sent to Membership Services at Kaiser still have not heard anything.
Kaiser called me and asked why I did not pay the bill, they said they had sent it three times. I asked where they sent it too, they would not tell me as it was private information. They then asked what my mailing address was, I told them I could not do that as it was private information. The woman then said they were going to send it to another address they had, which again they would tell me what it was. I requested that they tell me where they were sending my information to and they would tell me more than ‘it was a previous address’. We have had the same address for 33 years, longer than we have been members of kaiser.
So kaiser shares my personal information with someone else and will not let me have the information to protect myself and my family from identity theft.