Kaiser Permanente Thrive Exposed

[kaiserthrive.org's editor's note: Is this vindication for Kaiser critics, who have been making these claims for years only to be erroneously discredited, abused and marginalized by Kaiser management and its less than ethical PR and legal departments? Feels a little like vindication, but in our experience these people seem to regret their horrendous actions quite a bit less than they do being caught. We received an email from a Kaiser employee a few days ago, asking us if we would be willing to post some tangible steps that Kaiser could take to improve itself, as well as a score card listing some of these steps and how Kaiser is doing with implementing them. Kaiser makes a point of pretending it doesn't respond to anything we do, even though we know for a fact that isn't true, but in the spirit of supporting what is best for Kaiser members, we are more than willing to report on positive steps in the right direction. We're still hoping to find even one Kaiser member or employee who has been treated fairly in a dispute, and as soon as that happens it will be our pleasure to report it here.] From the L.A. Times: State fines Kaiser again — The HMO’s second such penalty in a year targets its handling of patient complaints at nine hospitals. [...] [...]