Comments on: George Halvorson 5, Lehna Brewer minus 18 months http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/ Kaiser Permanente: Failure to Thrive -- A Managed Care Watch Web Site Thu, 11 Mar 2010 05:50:54 +0000 http://wordpress.org/?v=2.5.1 By: To Big to F with http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-33072 To Big to F with Mon, 16 Mar 2009 19:45:12 +0000 http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-33072 I am a former Senior Director of Performance Improvement at the National Program Office for KP in Oakland. This organization will only change when it has the courage to change and apply modern management techniques such a LEAN Processing and Six Sigma. The culture must change and except a new day. Having worked for the organization for just 3 months I am frustrated with the bloated waste and lack of commitment by leaders to change. I have left this company but have seen first hand the waste and sloth that propagate this institution for healthcare. Middle management prefers firefighting, upper management including those mentioned in this article are out of touch with reality. Most don't even have a properly defined management dashboard to review an ice cream stand. They dont understand the processes and its drives let alone the process capability (Google this pls). The union is stuck in a time warp of the 70's like the UAW when Toyota and Datsun landed cars in the 70's. To the mgmts credit they half heartedly launch an ill concieved and Performance Improvement program based on fluff and pointed at the lowest level of the organization. Did I mention G Halverson is a bonehead he cant manage a candy store. I am a former Senior Director of Performance Improvement at the National Program Office for KP in Oakland. This organization will only change when it has the courage to change and apply modern management techniques such a LEAN Processing and Six Sigma. The culture must change and except a new day. Having worked for the organization for just 3 months I am frustrated with the bloated waste and lack of commitment by leaders to change. I have left this company but have seen first hand the waste and sloth that propagate this institution for healthcare. Middle management prefers firefighting, upper management including those mentioned in this article are out of touch with reality. Most don’t even have a properly defined management dashboard to review an ice cream stand. They dont understand the processes and its drives let alone the process capability (Google this pls). The union is stuck in a time warp of the 70’s like the UAW when Toyota and Datsun landed cars in the 70’s. To the mgmts credit they half heartedly launch an ill concieved and Performance Improvement program based on fluff and pointed at the lowest level of the organization.

Did I mention G Halverson is a bonehead he cant manage a candy store.

]]> By: Lehna's Mom http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-26595 Lehna's Mom Sat, 29 Mar 2008 00:35:18 +0000 http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-26595 Junie, here's another email address for Michael Moore: MMFlint@aol.com Junie,
here’s another email address for Michael Moore:

MMFlint@aol.com

]]> By: Lehna's Mom http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-26329 Lehna's Mom Thu, 13 Mar 2008 00:57:34 +0000 http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-26329 Hi Junie, Thanks for the info and Thank You for sharing. Given the horrendous odds that we are up against with kaiser I feel that it's very important to share our knowledge and alert others the best we can. Obviously, Kaiserthrive feels this way too. Kaiserthrive saved me, I can't say that enough and I don't know what I would have done without Kaiserthrive and people like you Junie! Contacting Michael If you have something you want to tell Michael directly, contact him at: michael@michaelmoore.com http://www.michaelmoore.com/ http://www.michaelmoore.com/sicko/ (I had at one time, another personal email for Michael. I will need to dig around a bit for that). From his website: Michael gets thousands of emails and does his best to personally answer as many of them as possible. Occasionally his email box "overflows" and you may get an error when trying to contact him. Please be patient and try sending your message to Michael again at a later date. And if you are interested in contacting Erin Brockovich, her email is below. I have actually exchanged emails with her in the past. I have a personal contact phone number for her as well. She is from a town which is about 20 miles from where I grew up. I've heard from a reporter friend of mine who interviewed her about a year ago that she is very impressive and he had alot of respect for her. erin@brockovich.com She also has a blog: http://www.brockovichblog.com/ I hope you are able to make contact. Keep us posted! (ps. I also received a personal letter from Gloria Allred. If you would like her contact information i'd be happy to pass that along to you as well.) Hi Junie,
Thanks for the info and Thank You for sharing. Given the horrendous odds that we are up against with kaiser I feel that it’s very important to share our knowledge and alert others the best we can. Obviously, Kaiserthrive feels this way too. Kaiserthrive saved me, I can’t say that enough and I don’t know what I would have done without Kaiserthrive and people like you Junie!

Contacting Michael
If you have something you want to tell Michael directly, contact him at:
michael@michaelmoore.com
http://www.michaelmoore.com/
http://www.michaelmoore.com/sicko/

(I had at one time, another personal email for Michael. I will need to dig around a bit for that).

From his website: Michael gets thousands of emails and does his best to personally answer as many of them as possible. Occasionally his email box “overflows” and you may get an error when trying to contact him. Please be patient and try sending your message to Michael again at a later date.

And if you are interested in contacting Erin Brockovich, her email is below. I have actually exchanged emails with her in the past. I have a personal contact phone number for her as well. She is from a town which is about 20 miles from where I grew up. I’ve heard from a reporter friend of mine who interviewed her about a year ago that she is very impressive and he had alot of respect for her.

erin@brockovich.com

She also has a blog:
http://www.brockovichblog.com/

I hope you are able to make contact. Keep us posted!
(ps. I also received a personal letter from Gloria Allred. If you would like her contact information i’d be happy to pass that along to you as well.)

]]> By: JUNIE http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-26328 JUNIE Thu, 13 Mar 2008 00:09:19 +0000 http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-26328 Dear Lehna's Mom, You were kind enough to send me a message in reply to an answer I posted when it came to light that a patient died unnecessarily at one of Kaiser's after hours care facilities in suburban Maryland recently. Because you are such a courageous crusader, I wanted to share what a Kaiser physician unwittingly told a friend of mine during a casual conversation about one month ago. The physician and my friend were discussing another physician who had recently left the organization. Apparently, this doctor had a cushy job working in the Provider Service Center where doctors are paid very handsomely to sit on their butts, drink coffee and DENY PATIENTS CARE. Apparently this now ex-KP doc didn't deny enough care or something along those lines, because he was "DEMOTED" and sent back to take care of patients in the clinic at a substantial cut in salary!!!!!!****!!!! This tells you where Kaiser's priorities lie - most definitely NOT with patient care!!!!! Working for this organization has been more than an eye opening experience. I wish I knew how to get in touch with Michael Moore. My best to you and your family, Junie Dear Lehna’s Mom,

You were kind enough to send me a message in reply to an answer I posted when it came to light that a patient died unnecessarily at one of Kaiser’s after hours care facilities in suburban Maryland recently. Because you are such a courageous crusader, I wanted to share what a Kaiser physician unwittingly told a friend of mine during a casual conversation about one month ago. The physician and my friend were discussing another physician who had recently left the organization. Apparently, this doctor had a cushy job working in the Provider Service Center where doctors are paid very handsomely to sit on their butts, drink coffee and DENY PATIENTS CARE. Apparently this now ex-KP doc didn’t deny enough care or something along those lines, because he was “DEMOTED” and sent back to take care of patients in the clinic at a substantial cut in salary!!!!!!****!!!! This tells you where Kaiser’s priorities lie - most definitely NOT with patient care!!!!! Working for this organization has been more than an eye opening experience. I wish I knew how to get in touch with Michael Moore.

My best to you and your family,

Junie

]]> By: How Kaiser Permanente treats people who complain — you could be next » Kaiser Permanente Thrive Exposed http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-23746 How Kaiser Permanente treats people who complain — you could be next » Kaiser Permanente Thrive Exposed Sat, 03 Nov 2007 21:31:04 +0000 http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-23746 [...] Mr. Halvorson has been sending out weekly email updates to all of his employees, and whenever the opportunity presents itself he makes a point of saying something similar to this quote from his 5-year anniversary post, "As an organization of caregivers, we all feel collective pain any time we mis-deliver care." Every chance he gets, he also likes to repeat that he sympathizes with people who have been harmed when a mistake has been made. But actions speak louder than words, and the reality of how Kaiser treats everyone who complains certainly doesn't include the kind of sympathy that involves willingly making restitution to anyone whose life has been destroyed by Kaiser; or even acknowledging any wrongdoing, as Attorney Parks made perfectly clear. We haven't been able to find one single Kaiser member who has been treated like a human being in a dispute with this "sympathetic" organization, and believe me, we have been actively trying. [...] [...] Mr. Halvorson has been sending out weekly email updates to all of his employees, and whenever the opportunity presents itself he makes a point of saying something similar to this quote from his 5-year anniversary post, “As an organization of caregivers, we all feel collective pain any time we mis-deliver care.” Every chance he gets, he also likes to repeat that he sympathizes with people who have been harmed when a mistake has been made. But actions speak louder than words, and the reality of how Kaiser treats everyone who complains certainly doesn’t include the kind of sympathy that involves willingly making restitution to anyone whose life has been destroyed by Kaiser; or even acknowledging any wrongdoing, as Attorney Parks made perfectly clear. We haven’t been able to find one single Kaiser member who has been treated like a human being in a dispute with this “sympathetic” organization, and believe me, we have been actively trying. [...]

]]> By: Andrew Brewer http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-23400 Andrew Brewer Wed, 10 Oct 2007 17:39:39 +0000 http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-23400 Our daughter Lehna's death has been "big news" now for over a year as an example of just how bad the healthcare system can screw the little guy. Not much consolation to her parents. I was doing a search this morning on her name and found something I wrote just hours after Beth and I got back from the hospital when we were trying to find out anything we could about stillbirth--what caused it and how could anyone ever possibly get over it. Here is, I believe, the very first thing I ever wrote about my beautiful baby: Hello. Our beautiful daughter Lehna Jordann Brewer was stillborn today. We have only been home from the hospital a little more than 3 hours and our story is so similar to yours. Our angel was beautiful, beyond full term and with a perfect heartbeat and everything confirmed just two days before we found out that she died. Beth then had to be induced to give birth. It was so sad yet our baby was so beautiful and precious and we spent 14 hours with her kissing her and loving her and telling her stories and "cow" jokes and flying her around the room. Sometimes the way we held her I swear that she smiled at me and I will never understand nor will her beautiful brave mother why our child was taken from us. Your story helped us both because it rang so true to our experience today. Thank you and God bless you and your family and please think of us and our lovely little Lehna, too. Sunday, March 5th 2006 - 10:08:28 PM Our daughter Lehna’s death has been “big news” now for over a year as an example of just how bad the healthcare system can screw the little guy. Not much consolation to her parents. I was doing a search this morning on her name and found something I wrote just hours after Beth and I got back from the hospital when we were trying to find out anything we could about stillbirth–what caused it and how could anyone ever possibly get over it.

Here is, I believe, the very first thing I ever wrote about my beautiful baby:

Hello. Our beautiful daughter Lehna Jordann Brewer was stillborn today. We have only been home from the hospital a little more than 3 hours and our story is so similar to yours. Our angel was beautiful, beyond full term and with a perfect heartbeat and everything confirmed just two days before we found out that she died. Beth then had to be induced to give birth.

It was so sad yet our baby was so beautiful and precious and we spent 14 hours with her kissing her and loving her and telling her stories and “cow” jokes and flying her around the room. Sometimes the way we held her I swear that she smiled at me and I will never understand nor will her beautiful brave mother why our child was taken from us.

Your story helped us both because it rang so true to our experience today. Thank you and God bless you and your family and please think of us and our lovely little Lehna, too.

Sunday, March 5th 2006 - 10:08:28 PM

]]> By: watching kaiser's back http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-23399 watching kaiser's back Wed, 10 Oct 2007 11:39:42 +0000 http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-23399 Hmmm, wonder why he would want to distance himself from Kaiser. There are a million reasons why he might want to distance himself from kaiser. Maybe he knows it's time to jump ship, AGAIN. Hmmm, wonder why he would want to distance himself from Kaiser.

There are a million reasons why he might want to distance himself from kaiser.

Maybe he knows it’s time to jump ship, AGAIN.

]]> By: Admin http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-23387 Admin Tue, 09 Oct 2007 04:49:21 +0000 http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-23387 Gee, it would be a real shame if Halvorson's 5th birthday <a href="http://www.justendeal.com/blog/2007/10/08/misled/" rel="nofollow">was his last</a>. Gee, it would be a real shame if Halvorson’s 5th birthday was his last.

]]> By: Lehna's Mom - http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-23248 Lehna's Mom - Fri, 28 Sep 2007 13:37:03 +0000 http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-23248 "*I* think that having to sign away ones civil right to a jury for healthcare is a more important story)!!" Absolutely! “*I* think that having to sign away ones civil right to a jury for healthcare is a more important story)!!”

Absolutely!

]]> By: Anonymous http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-23244 Anonymous Fri, 28 Sep 2007 02:39:25 +0000 http://www.kaiserthrive.org/2007/09/18/george-halvorson-5-lehna-brewer-minus-18-months/#comment-23244 I do not know how many people on this site have had to sign a binding arbitration clause to enroll at Kaiser. I had had to sign one through my work. Please post (without my email address please) the link below so people on this site can write in to '7 on your side' about their stories at Kaiser and their arbitration tactics. (the abc 7 story focused on bank cards and cell phone companies having their customers sign away their rights to jury....*I* think that having to sign away ones civil right to a jury for healthcare is a more important story)!! Please encourage everyone to write in to Michael Finney at 7 on your side: <a href="http://abclocal.go.com/story?section=7on_your_side&id=5678241" target="_blank" rel="nofollow">Story Link</a> Thanks! I do not know how many people on this site have had to sign a binding arbitration clause to enroll at Kaiser. I had had to sign one through my work.

Please post (without my email address please) the link below so people on this site can write in to ‘7 on your side’ about their stories at Kaiser and their arbitration tactics. (the abc 7 story focused on bank cards and cell phone companies having their customers sign away their rights to jury….*I* think that having to sign away ones civil right to a jury for healthcare is a more important story)!!

Please encourage everyone to write in to Michael Finney at 7 on your side:

Story Link

Thanks!

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